Delivery and Returns

Ordering

All prices include a 20% UK value added tax (VAT).

Please place an order for our enamel cookware products via the online store.

In some circumstances, we can also accept your order through our contact form (please specify the SKU number of the item you would like to order and the quantity). You will find the SKU number (the item number) below the “Add to cart” button, after you choose the diameter/capacity/colour of the item. We will send you a quote for payment. After payment is received, we will send a confirmation of your order to your contact email and start processing your order.

Prices and availability of enamel cookware products may be subject to change without notice. We aim that prices are always correct, however in the case of error in price we reserve the right to notify you about a different price after your order has been placed. We will notify you on your contact email how to proceed with additional payment or with cancelling the order if this is preferable.

For any changes to an order, we kindly ask our customers to contact us as soon as possible – this is before we forward your order onwards to the manufacturer.

Our enamel cookware products are displayed as clearly as possible. If you need any further information on anything, please send us an email.

If you have any questions with regards to your order, please send us an email.

Request a Bulk quote

If you would like to order larger quantities of enamel cookware products and you are looking for a discount, please send us an inquiry and we will come back to you with an offer.

Cancelling an order

We understand sometimes circumstances can change and you might need to cancel an order. You can cancel an order by sending an email to us or via our contact form. We kindly ask our customers to cancel an order as soon as possible – before we forward their order onwards to the manufacturer. We will refund in full, including any associated delivery charges.

Delivery

Dispatch / Shipping costs

UK mainland
We charge £6 for standard UK delivery, which is automatically added to your order at checkout. For free deliveries on orders over £60, please use the following voucher code: POST6

Other delivery and shipping options are currently not available as standard. Please contact us for any non-standard delivery requirements.

Ireland and Northern Ireland
Delivery costs to the Republic of Ireland and to Northern Ireland are £12 for a small parcel.

UK non mainland
Deliveries to the Scottish Highlands & Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man) are £12 for a small parcel. We might contact you if an additional surcharge is needed.

Other countries
We can also deliver enamel cookware products to other countries around the world, but for an additional delivery fee. Please request the shipping price via our contact form.

Dispatch time

After receiving your order we will place an order with the manufacturer in Austria, promptly. Expected time to despatch your order to your address is 2 to 4 weeks, however we aim for all orders to be dispatched as soon as possible. Parcel arrival times vary depending on the distance to the destination point.

Returns

If you are not happy with the purchased enamel cookware products and you need to return them for any reason, you can contact us within 14 days of receiving the products. We will be more than happy to offer you an exchange or refund if products are returned complete, unused and with the original packaging. We will not accept already washed or used cookware.

It is important for your own security that you obtain a proof of posting as we cannot accept responsibility for goods that are lost or damaged in transit back.

Dealing with damaged cookware

If a parcel with enamel cookware has been damaged during transit, please contact us within 48 hours of receipt by email or via our contact form. We will ask you to email us the photograph of the damage and to complete a short questionnaire. Please note that it is important that you keep all the original packaging and send the originally packed, unused cookware back to us. A refund, or replacement sent at our expense, will be arranged.

We cannot refund enamel cookware products that have been wrongly used or not cared for properly. Please read our enclosed Use and Care Instructions carefully before the first use of our cookware products.

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